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Five management styles that build high performing customer service teams

Michiel Gaasterland
Oct 3, 2018 Michiel Gaasterland

We’ve identified five distinct management styles that help build high-performing customer service teams—but the most successful managers are adaptive ninjas who can switch between styles!

ROBIN takes 7th place in Dutch Deloitte Technology Fast 50

Michiel Gaasterland
Oct 4, 2018 Michiel Gaasterland

Amsterdam, 11 October 2018 - Today ROBIN took 7th place in the Deloitte Technology Fast 50 - the list of the 50 fastest growing technology companies in the Netherlands in 2018. ROBIN was awarded this spot by reporting 1186% growth over the past four years.

Robots Can’t Care: Humans and Empathy in Customer Service

Michiel Gaasterland
Sep 3, 2018 Michiel Gaasterland

After a look at how chatbots are doing on the empathy front, we share six tips to help your team have more empathic—and therefore more successful—service conversations.

Take the test: are you ready to crush the competition with service?

Michiel Gaasterland
Apr 3, 2018 Michiel Gaasterland

assessment-customer-service-resultWhether you are a retailer, airliner, insurance company or a car dealer; great customer servicebuilds trust and can be your most sustainable competitive advantage.

This is especially true for online retail. There is no other industry in the world where shoppers can so easily compare products, prices, delivery terms and service offerings.

 Is it your ambition to deliver better customer service than your competitor? And what do you need to do to make it happen? With these two questions in mind, ROBIN developed this Competitive Readiness Test.

After completing this 5-minute test, you will receive a personalised PDF report with; your competitive standings, analysis, and practical advice on how to improve your E-Commerce customer service model.

Should your E-Commerce store offer a WOW service experience to grow like Zappos?

Michiel Gaasterland
Jan 7, 2015 Michiel Gaasterland

 

At ROBIN we are 100% dedicated to offer our customers amazing support. It’s what we live for. It’s our vision, passion and strategy all rolled up in one. But hey, we’re a customer service software company. Our customers would expect nothing less than amazing support.

The shining customer service example in E-Commerce is Zappos. Their #1 core value is to deliver ‘WOW’ through service and they have build a multi-million dollar business out of it. It’s often advocated on marketing blogs that your E-Commerce store should also aspire to deliver ‘WOW’ through service to attain customer service nirvana - like Zappos did.

But is that the right advice? Should that be your customer service goal? Let’s take a closer look at 'customer delight’ and ask: is it marketing spin or a valid growth strategy?

ROBIN product update: new web form seamlessly integrates live chat & email – and more!

Michiel Gaasterland
Sep 2, 2014 Michiel Gaasterland

Howdy! It’s been a while since the last update on this blog. Not that we haven’t been publishing! Throughout the summer we have continuously been publishing posts over at our other blog ‘Definitive Guide to Customer Service for Online Stores’.

Moreover, we’ve been busy developing new features to help you - eCommerce storeowners - deliver better service with less effort.

Let’s take a look at what our development team been up to this summer and start with an optimization we rolled out on the ROBIN website today:

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