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Take the test: are you ready to crush the competition with service?

Michiel Gaasterland
Apr 3, 2018 10:53:12 AM Michiel Gaasterland

Spin-plaatjeWhether you are a retailer, airliner, insurance company or a car dealer; great customer servicebuilds trust and can be your most sustainable competitive advantage.

This is especially true for online retail. There is no other industry in the world where shoppers can so easily compare products, prices, delivery terms and service offerings.

 Is it your ambition to deliver better customer service than your competitor? And what do you need to do to make it happen? With these two questions in mind, ROBIN developed this Competitive Readiness Test.

After completing this 5-minute test, you will receive a personalised PDF report with; your competitive standings, analysis, and practical advice on how to improve your E-Commerce customer service model.

ROBIN rolls out channel API: measure sales conversion for all your service channels

Patrick Speijers
Jan 19, 2016 4:25:00 PM Patrick Speijers

Today, we rolled out ROBIN’s real-time channel API. This API allows ROBIN customers to connect any channel (with an open API) to their ROBIN customer service dashboard.

This means that as a ROBIN customer you can now add for instance Facebook Messenger or WeChat to your channel strategy and measure conversion on each channel. We have joined forces with TheChatFactory to also unlock WhatsApp - which doesn’t yet have a business API - for your ROBIN dashboard.

Should your E-Commerce store offer a WOW service experience to grow like Zappos?

Michiel Gaasterland
Jan 28, 2015 4:24:00 PM Michiel Gaasterland

 

At ROBIN we are 100% dedicated to offer our customers amazing support. It’s what we live for. It’s our vision, passion and strategy all rolled up in one. But hey, we’re a customer service software company. Our customers would expect nothing less than amazing support.

The shining customer service example in E-Commerce is Zappos. Their #1 core value is to deliver ‘WOW’ through service and they have build a multi-million dollar business out of it. It’s often advocated on marketing blogs that your E-Commerce store should also aspire to deliver ‘WOW’ through service to attain customer service nirvana - like Zappos did.

But is that the right advice? Should that be your customer service goal? Let’s take a closer look at 'customer delight’ and ask: is it marketing spin or a valid growth strategy?

ROBIN product update: new web form seamlessly integrates live chat & email – and more!

Michiel Gaasterland
Sep 30, 2014 4:23:00 PM Michiel Gaasterland

Howdy! It’s been a while since the last update on this blog. Not that we haven’t been publishing! Throughout the summer we have continuously been publishing posts over at our other blog ‘Definitive Guide to Customer Service for Online Stores’.

Moreover, we’ve been busy developing new features to help you - eCommerce storeowners - deliver better service with less effort.

Let’s take a look at what our development team been up to this summer and start with an optimization we rolled out on the ROBIN website today:

ROBIN and RetentionGrid Are Coming to Canada!

Michiel Gaasterland
Jun 4, 2014 4:23:00 PM Michiel Gaasterland


If you haven’t heard, ROBIN and RetentionGrid recently launched a powerhouse integration for Shopify Merchants -- marrying great customer service with better retention.

To celebrate this exciting union, we thought we’d throw the ultimate party and host it at Shopify Headquarters in Toronto, Canada on June 18th, 2014 at 4:00pm EST.

ROBIN Rolls Out Bigcommerce E-commerce Integration

Michiel Gaasterland
May 27, 2014 4:23:00 PM Michiel Gaasterland

Great news for Bigcommerce store owners: ROBIN has completed the integration of Bigcommerce e-commerce data into the ROBIN customer service dashboard.

Viewing recent orders, billing and shipping data, right next to the customer’s question allows your customer support team to provide better support in less time.

Just Integrated: Great Service & Better Retention

Patrick Speijers
May 22, 2014 4:23:00 PM Patrick Speijers


It’s a known fact that happy customers buy more. This is the major reason why great customer service and better retention go hand-in-hand.

For many web stores, it is still difficult to tie their customer service efforts to better retention. Today, I am proud to announce that we did it: ROBIN has created a unique two-way integration with the coolest retention app on the planet: RetentionGrid.

ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

Michiel Gaasterland
Mar 4, 2014 4:22:00 PM Michiel Gaasterland


Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an online customer service dashboard made for web store teams. We help them provide better and faster customer service, in less time.

Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.

5 Small Steps to Multi-Store Customer Service: a Giant Leap for E-Commerce

Michiel Gaasterland
Jan 22, 2014 4:22:00 PM Michiel Gaasterland

BAM! Today, we added another major feature to ROBIN: multi-store customer service.

This means that ROBIN users, who operate multiple online stores, can now offer top notch customer support using one, easy to use, dashboard.

The multi-store functionality is part of our Team Pro plan which is competitively priced at $199 (€ 149) per month. Team Pro includes 5 users, multi-store functionality, order information,  retention information, word of mouth integration, live chat and much more.

We also offer a 14 day free trial, so you can try out all the ROBIN functionality.

Batman Invests $1 Million in ROBIN

Patrick Speijers
Jan 6, 2014 4:22:00 PM Patrick Speijers

Today, I am happy to announce that ROBIN Software B.V. has raised a second round of seed funding of $1 Million.

The investment comes from Batman B.V. – the newly started investment company owned by Orbys Ventures and Jan-Willem Tusveld (vinden.nl).

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