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Michiel Gaasterland
Michiel Gaasterland
Chief Brand Officer
May 30, 2013

ROBIN Software launches Magento extension for integrated e-commerce customer service [PRESS RELEASE]

Press-release:

Ede, The Netherlands, 30 May 2013 - Today at Meet Magento (#MM13NL), ROBIN Software launched its Magento extension in the Magento Connect app store. ROBIN also became a Magento Industry Partner.

ROBIN is an eCommerce customer service app that allows small and medium sized web stores to aggregate all customer conversations – from email, web form, chat and Twitter, into one beautifully designed interface. E-commerce customer service teams can now easily work together to provide their customers with fast, reliable and personal answers right from their desktop, mobile or tablet.

ROBIN places a contact tab on the web site to give customers easy access to customer service. ROBIN also offers the option to put a performance widget on the site, showcasing the web stores’ level of customer service. The Magento extension makes sure ROBIN can recognize the customer and display order, shipping & billing information right next to the customer conversation (see image below).

ROBIN CEO Patrick Speijers says: “Many companies still regard customer support as a necessary evil, but most successful companies recognize customer service as an important part of their marketing efforts. Research shows that loyal customers are worth up to 10 times as much after their first purchase. Plus the probability of selling to an existing customer is 3 to 8 times higher than the chance of selling to a prospect. Successful web stores focus on creating happy clients, one by one. They enjoy much higher Customer Lifetime Value, positive word of mouth and increased revenue.”

ROBIN aims to serve 1.000 Magento users before the end of 2013 and aspires to grow to Magento Gold Partnership. The ROBIN development roadmap will continue to focus on connecting leading eCommerce platforms and adding new functionality for web stores to leverage outstanding customer service towards sustainable growth.

For Magento users ROBIN is directly available through Magento Connect:
http://www.magentocommerce.com/magento-connect/catalog/product/view/id/17577/
For more information visit the ROBIN company profile on Dutchento:
http://www.dutchento.org/bedrijven/robin/

About ROBIN Software BV
ROBIN is the first and only intelligent customer service assistent for teams of small and medium sized web stores. Our cloud based customer service software aggregates all client conversations, from all channels and consolidates these in one smart and easy to use interface. ROBIN learns from every question asked and every answer given. This helps the e-Commerce stores help their clients quicker and better in less time. ROBIN is optimized for all devices and is available as native iPhone & iPad app. The first ROBIN user is – and remains – free of charge. In 2012 ROBIN reached the final of The Next Web Startup Rally at the TNW Conference Amsterdam. In 2013 ROBIN won the Dutch e-Commerce Innovation Award from branche association Thuiswinkel.org.

www.robinhq.com

If you have any questions, or would like further information, please contact:

Patrick Speijers | CEO & Founder
Patrick@robinhq.com
+31 (0)6 11358566

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