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Add WhatsApp, Facebook Messenger, Instagram and WeChat to your customer service channel strategy and measure conversion on each.

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Should your E-Commerce store offer a WOW service experience to grow like Zappos?

Michiel Gaasterland
Jan 28, 2015 4:24:00 PM Michiel Gaasterland


At ROBIN we are 100% dedicated to offer our customers amazing support. It’s what we live for. It’s our vision, passion and strategy all rolled up in one. But hey, we’re a customer service software company. Our customers would expect nothing less than amazing support.

The shining customer service example in E-Commerce is Zappos. Their #1 core value is to deliver ‘WOW’ through service and they have build a multi-million dollar business out of it. It’s often advocated on marketing blogs that your E-Commerce store should also aspire to deliver ‘WOW’ through service to attain customer service nirvana - like Zappos did.

But is that the right advice? Should that be your customer service goal? Let’s take a closer look at 'customer delight’ and ask: is it marketing spin or a valid growth strategy?

ROBIN and RetentionGrid Are Coming to Canada!

Michiel Gaasterland
Jun 4, 2014 4:23:00 PM Michiel Gaasterland

If you haven’t heard, ROBIN and RetentionGrid recently launched a powerhouse integration for Shopify Merchants -- marrying great customer service with better retention.

To celebrate this exciting union, we thought we’d throw the ultimate party and host it at Shopify Headquarters in Toronto, Canada on June 18th, 2014 at 4:00pm EST.

ROBIN Rolls Out Bigcommerce E-commerce Integration

Michiel Gaasterland
May 27, 2014 4:23:00 PM Michiel Gaasterland

Great news for Bigcommerce store owners: ROBIN has completed the integration of Bigcommerce e-commerce data into the ROBIN customer service dashboard.

Viewing recent orders, billing and shipping data, right next to the customer’s question allows your customer support team to provide better support in less time.

Just Integrated: Great Service & Better Retention

Patrick Speijers
May 22, 2014 4:23:00 PM Patrick Speijers

It’s a known fact that happy customers buy more. This is the major reason why great customer service and better retention go hand-in-hand.

For many web stores, it is still difficult to tie their customer service efforts to better retention. Today, I am proud to announce that we did it: ROBIN has created a unique two-way integration with the coolest retention app on the planet: RetentionGrid.

ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

Michiel Gaasterland
Mar 4, 2014 4:22:00 PM Michiel Gaasterland

Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an online customer service dashboard made for web store teams. We help them provide better and faster customer service, in less time.

Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.

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