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Add WhatsApp, Facebook Messenger, Instagram and WeChat to your customer service channel strategy and measure conversion on each.

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Should your E-Commerce store offer a WOW service experience to grow like Zappos?

Michiel Gaasterland
Jan 28, 2015 4:24:00 PM Michiel Gaasterland


At ROBIN we are 100% dedicated to offer our customers amazing support. It’s what we live for. It’s our vision, passion and strategy all rolled up in one. But hey, we’re a customer service software company. Our customers would expect nothing less than amazing support.

The shining customer service example in E-Commerce is Zappos. Their #1 core value is to deliver ‘WOW’ through service and they have build a multi-million dollar business out of it. It’s often advocated on marketing blogs that your E-Commerce store should also aspire to deliver ‘WOW’ through service to attain customer service nirvana - like Zappos did.

But is that the right advice? Should that be your customer service goal? Let’s take a closer look at 'customer delight’ and ask: is it marketing spin or a valid growth strategy?

ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

Michiel Gaasterland
Mar 4, 2014 4:22:00 PM Michiel Gaasterland

Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an online customer service dashboard made for web store teams. We help them provide better and faster customer service, in less time.

Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.

5 Small Steps to Multi-Store Customer Service: a Giant Leap for E-Commerce

Michiel Gaasterland
Jan 22, 2014 4:22:00 PM Michiel Gaasterland

BAM! Today, we added another major feature to ROBIN: multi-store customer service.

This means that ROBIN users, who operate multiple online stores, can now offer top notch customer support using one, easy to use, dashboard.

The multi-store functionality is part of our Team Pro plan which is competitively priced at $199 (€ 149) per month. Team Pro includes 5 users, multi-store functionality, order information,  retention information, word of mouth integration, live chat and much more.

We also offer a 14 day free trial, so you can try out all the ROBIN functionality.

ROBIN Software launches Magento extension for integrated e-commerce customer service [PRESS RELEASE]

Michiel Gaasterland
May 30, 2013 4:20:00 PM Michiel Gaasterland


Ede, The Netherlands, 30 May 2013 - Today at Meet Magento (#MM13NL), ROBIN Software launched its Magento extension in the Magento Connect app store. ROBIN also became a Magento Industry Partner.

ROBIN is an eCommerce customer service app that allows small and medium sized web stores to aggregate all customer conversations – from email, web form, chat and Twitter, into one beautifully designed interface. E-commerce customer service teams can now easily work together to provide their customers with fast, reliable and personal answers right from their desktop, mobile or tablet.

Compelling customer service sessions at Meet Magento NL 2013

Michiel Gaasterland
May 23, 2013 4:19:00 PM Michiel Gaasterland

On May 30, Magento – the open source e-Commerce platform – organizes the annual Meet Magento (#MMNL13) event in De Reehorst, Ede (NL). The event features a variety of panel discussions, case study presentations and key note speeches – especially designed to help web stores grow their businesses.

This year ROBIN Software is a sponsor for Meet Magento.  ROBIN – the customer service app especially designed for web stores – can be seen in action on stand #3 in the Expo Hall.

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