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Add WhatsApp, Facebook Messenger, Instagram and WeChat to your customer service channel strategy and measure conversion on each.

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Should your E-Commerce store offer a WOW service experience to grow like Zappos?

Michiel Gaasterland
Jan 28, 2015 4:24:00 PM Michiel Gaasterland


At ROBIN we are 100% dedicated to offer our customers amazing support. It’s what we live for. It’s our vision, passion and strategy all rolled up in one. But hey, we’re a customer service software company. Our customers would expect nothing less than amazing support.

The shining customer service example in E-Commerce is Zappos. Their #1 core value is to deliver ‘WOW’ through service and they have build a multi-million dollar business out of it. It’s often advocated on marketing blogs that your E-Commerce store should also aspire to deliver ‘WOW’ through service to attain customer service nirvana - like Zappos did.

But is that the right advice? Should that be your customer service goal? Let’s take a closer look at 'customer delight’ and ask: is it marketing spin or a valid growth strategy?

ROBIN and RetentionGrid Are Coming to Canada!

Michiel Gaasterland
Jun 4, 2014 4:23:00 PM Michiel Gaasterland

If you haven’t heard, ROBIN and RetentionGrid recently launched a powerhouse integration for Shopify Merchants -- marrying great customer service with better retention.

To celebrate this exciting union, we thought we’d throw the ultimate party and host it at Shopify Headquarters in Toronto, Canada on June 18th, 2014 at 4:00pm EST.

Just Integrated: Great Service & Better Retention

Patrick Speijers
May 22, 2014 4:23:00 PM Patrick Speijers

It’s a known fact that happy customers buy more. This is the major reason why great customer service and better retention go hand-in-hand.

For many web stores, it is still difficult to tie their customer service efforts to better retention. Today, I am proud to announce that we did it: ROBIN has created a unique two-way integration with the coolest retention app on the planet: RetentionGrid.

ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

Michiel Gaasterland
Mar 4, 2014 4:22:00 PM Michiel Gaasterland

Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an online customer service dashboard made for web store teams. We help them provide better and faster customer service, in less time.

Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.

5 Small Steps to Multi-Store Customer Service: a Giant Leap for E-Commerce

Michiel Gaasterland
Jan 22, 2014 4:22:00 PM Michiel Gaasterland

BAM! Today, we added another major feature to ROBIN: multi-store customer service.

This means that ROBIN users, who operate multiple online stores, can now offer top notch customer support using one, easy to use, dashboard.

The multi-store functionality is part of our Team Pro plan which is competitively priced at $199 (€ 149) per month. Team Pro includes 5 users, multi-store functionality, order information,  retention information, word of mouth integration, live chat and much more.

We also offer a 14 day free trial, so you can try out all the ROBIN functionality.

Our Adventures at Shopify HQ and the Three Secrets to their Success!

Patrick Speijers
Oct 24, 2013 4:20:00 PM Patrick Speijers

At ROBIN, we believe that you can’t build a sustainable business without building a personal relationship with both your customers and your business partners.

That’s why Michiel (ROBIN marketing duder) and I jumped on a plane from Amsterdam to spend some quality time with the folks at the Shopify mothership in Ottawa, Canada.

Our mission? To take our relationship with Shopify to the next level. And boy, was it a trip to remember. From attitude to energy, process to culture, we gained some serious insights into why they are the fastest growing e-commerce platform on the planet.

And that’s what I’d like to share with you in this post. But first ...

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